Follow these steps if you lost your SIM card or phone with your GCash-registered account.
1. Report immediately within 24 hours via our DroppCash Support.
- Provide us with the required information & when creating a ticket add "lost sim"
- Our customer support will temporarily suspend your account to keep your funds safe.
2. Contact your network service provider to get a new SIM card.
3. Once you get a new SIM card with the same number, submit a new ticket to lift the suspension of your DroppCash account.
